Refund policy

Last updated: August 1, 2026

Thank you for shopping with Salted Logic.

This Return and Refund Policy explains when an order may qualify for a refund, replacement, or other resolution. Because Salted Logic works with third-party suppliers, warehouses, fulfillment partners, and shipping carriers, products may be shipped directly from different fulfillment locations.

Please review this policy carefully before making a purchase.

By placing an order with Salted Logic, you acknowledge and agree to this Return and Refund Policy. Nothing in this policy limits any consumer right that cannot lawfully be excluded or restricted.

1. General Policy

Except where required by applicable law, Salted Logic does not accept returns, exchanges, cancellations, or refund requests based solely on a change of mind or personal preference.

All sales are considered final unless the order qualifies under one of the specific circumstances described in this policy.

A product may qualify for review when:

  • It arrives materially damaged;

  • It has a verified manufacturing defect;

  • You receive the incorrect product or product variation;

  • An essential component is missing;

  • The package is confirmed lost during transit;

  • The product becomes unavailable before shipment;

  • The order cannot be shipped; or

  • Another remedy is required under applicable law.

Submitting a claim does not automatically guarantee a refund or replacement. Every request is reviewed individually based on the circumstances, available evidence, shipping records, product information, and applicable law.

2. Change-of-Mind Returns

Except where required by applicable law, we do not accept returns or issue refunds because:

  • You changed your mind;

  • You no longer want or need the product;

  • You found the product elsewhere at a different price;

  • You ordered the wrong product;

  • You selected the wrong size, color, model, quantity, or variation;

  • The product does not suit your personal taste;

  • The product does not fit your space because its listed measurements were not reviewed;

  • You expected features that were not stated in the product description;

  • You did not fully read the product description before purchasing;

  • You purchased an item by mistake;

  • You no longer require the item because it arrived after an event or intended use date;

  • You dislike the packaging;

  • You refuse to accept delivery; or

  • You experience buyer’s remorse.

Please review all product descriptions, dimensions, materials, specifications, photographs, variations, delivery estimates, and other available information carefully before placing an order.

3. Damaged Products

A product may qualify for a replacement or refund if it arrives materially damaged and cannot reasonably be used as intended.

You must report visible shipping damage within 48 hours of the recorded delivery time.

Your claim must include:

  • Your full name;

  • Your order number;

  • A clear description of the damage;

  • Clear photographs of the entire product;

  • Close-up photographs of the damaged area;

  • Photographs of the external packaging;

  • Photographs of the internal packaging;

  • A photograph of the shipping label; and

  • A video demonstrating the problem when reasonably requested.

Please retain the product and all packaging until your claim has been resolved. Discarding the item or packaging before the investigation is completed may prevent us or our fulfillment partner from verifying the claim.

Damage to external packaging alone does not qualify for a refund when the product itself is complete, functional, and undamaged.

Damage caused after delivery, including damage caused by misuse, improper installation, improper cleaning, accidents, modification, neglect, normal wear and tear, or failure to follow instructions, is not covered.

4. Defective Products

If a product has a verified manufacturing defect, you must contact us as soon as reasonably possible and no later than 30 days after delivery.

A manufacturing defect means a material fault that prevents the product from performing the function described on the applicable product page.

A defect claim must include clear photographs or video evidence demonstrating the problem. We may request reasonable troubleshooting steps before deciding whether the product qualifies for a remedy.

The following are not ordinarily considered manufacturing defects:

  • Damage caused by the customer;

  • Damage caused by improper use or storage;

  • Normal wear and tear;

  • Cosmetic marks that do not affect functionality;

  • Minor manufacturing tolerances;

  • Slight color or finish variations;

  • Damage caused by using the product for an unintended purpose;

  • Failure to follow care, installation, or safety instructions;

  • Accidental damage;

  • Alterations or repairs made by the customer or another person; or

  • Dissatisfaction with the product despite it functioning as described.

5. Incorrect Products or Variations

If you receive a product that is materially different from what you ordered, including an incorrect product, color, size, model, or variation, please contact us within seven calendar days after delivery.

You must provide:

  • Your order number;

  • Clear photographs of the item received;

  • Photographs showing the product label, model, size, or variation;

  • A photograph of the shipping label; and

  • Photographs of the packaging.

An incorrect-item claim does not apply when the customer selected the wrong product or variation during checkout.

Do not use, wash, assemble, install, modify, or dispose of an incorrect item while the claim is being reviewed.

6. Missing Products or Components

Orders containing multiple products may be divided into separate shipments and may arrive on different dates.

Before reporting an item as missing, please check:

  • All available tracking numbers;

  • Whether the order was divided into multiple shipments;

  • Whether another package remains in transit;

  • The packaging thoroughly; and

  • Whether another household member accepted the delivery.

If all packages are marked as delivered and an ordered product or essential component remains missing, contact us within seven calendar days after delivery of the final package.

Your claim must include:

  • Your order number;

  • Photographs of everything received;

  • Photographs of the packaging;

  • A photograph of the shipping label; and

  • A description of the missing product or component.

7. Products That Become Unavailable

Product availability may change after an order is submitted because inventory is maintained by third-party suppliers and fulfillment partners.

If a product becomes unavailable before shipment, we may:

  • Cancel the affected item and issue a refund;

  • Offer a suitable alternative;

  • Offer a replacement variation; or

  • Contact you for further instructions.

You are not required to accept a substitute product. If you decline an offered substitute, the amount paid for the unavailable item will be refunded to the original payment method.

8. Orders That Cannot Be Shipped

If an order cannot be shipped because no suitable shipping method is available, the affected item will be cancelled and refunded.

This does not apply where shipment fails because of information or conduct attributable to the customer, including:

  • An incorrect or incomplete address;

  • An invalid telephone number;

  • An inaccessible delivery location;

  • Failure to respond to the carrier;

  • Failure to complete required customs procedures;

  • Refusal to accept the package; or

  • Failure to collect an available package.

9. Lost Packages

A package may qualify for a replacement or refund if it is confirmed lost during transit by the shipping carrier or fulfillment provider.

A package is not automatically considered lost merely because:

  • Tracking has not updated recently;

  • Delivery is later than the estimated date;

  • The package is undergoing customs processing;

  • The carrier is experiencing delays; or

  • The package remains within the applicable delivery or investigation period.

For orders shipped to the United States, a non-delivery claim may generally be submitted after 30 calendar days from the dispatch date, unless the carrier has already confirmed that the package is lost.

We may require the carrier or fulfillment provider to complete an investigation before approving a replacement or refund.

10. Packages Marked as Delivered

If tracking records show that a package was delivered, it will ordinarily be treated as successfully delivered.

If you cannot locate a package marked as delivered, you should:

  1. Confirm that the shipping address on the order is correct;

  2. Check your mailbox, porch, entrance, reception area, garage, or other delivery locations;

  3. Ask household members, neighbors, building staff, or reception personnel;

  4. Contact the shipping carrier;

  5. Check for a delivery photograph or notice; and

  6. Allow up to 48 hours because some carriers record delivery shortly before final placement.

Please contact us within 48 hours of the recorded delivery time if the package remains missing.

A replacement or refund will not ordinarily be issued solely because a customer states that a package marked as delivered cannot be found. A remedy may be considered if the carrier provides written confirmation of loss, misdelivery, or another qualifying delivery error.

Salted Logic is not responsible for theft, loss, or damage occurring after a package has been correctly delivered to the address provided during checkout, except where required by applicable law.

11. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address, including any required:

  • Apartment or unit number;

  • Building name;

  • Street number;

  • ZIP code;

  • Access instructions;

  • Recipient name; and

  • Contact telephone number.

Please contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after an order has been submitted for processing.

If a package is lost, delayed, returned, destroyed, or delivered incorrectly because the customer supplied an incorrect or incomplete address, the order will not ordinarily qualify for a refund.

If reshipment is possible, the customer may be required to pay the additional product, handling, and shipping costs.

12. Refused, Unclaimed, and Undeliverable Packages

A refund will not ordinarily be issued when a package is:

  • Refused by the recipient;

  • Not collected from a carrier or pickup location;

  • Unclaimed;

  • Returned because the recipient could not be contacted;

  • Returned because access to the delivery location was unavailable;

  • Rejected because of an incorrect address;

  • Rejected because of customs or import requirements; or

  • Destroyed or abandoned by the carrier because of customer inaction.

Any costs associated with redelivery, return shipping, storage, customs, handling, or reshipment may be deducted from any amount otherwise refundable or charged to the customer where permitted by law.

Refusing a package is not an approved method of cancelling or returning an order.

13. Shipping Delays

Delivery times displayed on our website are estimates and not guaranteed delivery dates.

Orders may be delayed because of:

  • Carrier congestion;

  • Severe weather;

  • Customs processing;

  • Transportation disruptions;

  • Public holidays;

  • Seasonal demand;

  • Labor disputes;

  • Government actions;

  • Security inspections;

  • Natural disasters;

  • Epidemics or public-health events;

  • War or civil unrest; or

  • Other circumstances outside our reasonable control.

A delayed shipment does not automatically qualify for a refund.

We will review a substantially delayed order after the applicable carrier and fulfillment investigation period. Where the package qualifies as lost or cannot reasonably be delivered, we may offer a replacement or refund.

14. Order Cancellations

Orders are submitted for processing shortly after payment is confirmed.

To request a cancellation, contact us immediately at support@saltedlogic.store.

Cancellation requests are not guaranteed.

An order cannot ordinarily be cancelled after it has:

  • Entered fulfillment;

  • Been ordered from the supplier;

  • Been packed;

  • Received a tracking number;

  • Been transferred to a carrier; or

  • Been shipped.

A customer’s failure to receive a shipping confirmation immediately does not mean the order has not entered processing.

If we successfully cancel an order before fulfillment begins, the applicable amount will be refunded to the original payment method.

15. Exchanges

Salted Logic does not ordinarily offer exchanges for different products, colors, sizes, styles, or variations.

If Salted Logic or its fulfillment partner sends the wrong product or variation, we may send the correct item as a replacement after verifying the claim.

If you selected the wrong variation during checkout, the order does not qualify for an exchange.

16. Return Authorization Required

Do not return any product unless Salted Logic has first provided written return authorization and return instructions.

Salted Logic does not maintain a public retail return counter or walk-in return location.

Approved returns must be sent only to the return address provided by our customer-support team. Depending on the product and fulfillment location, an approved return may need to be sent to a designated overseas fulfillment warehouse, including a warehouse in China.

The return address may be different from:

  • The address shown on the original package;

  • The carrier’s return address;

  • Salted Logic’s contact address; or

  • The location from which the order appeared to be shipped.

Do not return a product to the sender address printed on the package unless we expressly instruct you to do so.

Unauthorized returns may be refused, lost, destroyed, or returned to the sender. Salted Logic cannot guarantee that an unauthorized return will be located, accepted, or refunded.

17. When a Physical Return May Be Required

For many verified damaged, defective, incorrect, or incomplete-product claims, a physical return may not be necessary.

However, we or our fulfillment partner may require a return before approving or completing a refund or replacement.

If a return is required:

  • The product must be returned within the period stated in the written authorization;

  • The product must not have been used beyond what was reasonably necessary to identify the issue;

  • All original components must be included;

  • Original packaging must be included where requested;

  • The product must be securely packaged;

  • A trackable shipping method must be used;

  • The customer must retain proof of shipment; and

  • The tracking number must be provided to us.

Failure to follow the return instructions may result in the return being rejected.

18. Return Shipping Costs

Do not purchase return postage unless we have authorized the return in writing.

Where a return is approved because Salted Logic or its fulfillment partner sent a materially damaged, defective, or incorrect product, we will provide instructions regarding the return cost.

Depending on the circumstances, we may:

  • Provide a prepaid return label;

  • Reimburse a reasonable standard return cost that was approved in advance;

  • Determine that no return is required; or

  • Provide another lawful resolution.

We will not reimburse unauthorized, premium, expedited, uninsured, or unnecessarily expensive return shipping.

If we exceptionally approve a return that is not caused by an error attributable to Salted Logic or its fulfillment partners, the customer will be responsible for:

  • Return shipping;

  • Tracking;

  • Insurance;

  • Customs charges;

  • Import or export fees;

  • Handling charges; and

  • The risk of loss during return transit.

Original shipping costs and premium or expedited shipping charges are non-refundable except where required by law or expressly approved by Salted Logic.

19. Food-Contact and Kitchen Products

For safety and hygiene reasons, kitchen products that have been used, washed, assembled, installed, modified, or placed in contact with food may not be returned unless they have a verified defect or applicable law requires a remedy.

This includes, where applicable:

  • Utensils;

  • Food-preparation tools;

  • Storage products;

  • Drinkware;

  • Cutting tools;

  • Cookware accessories;

  • Cleaning tools; and

  • Other products intended to contact food, liquids, cooking surfaces, or the body.

Do not continue using a product that you believe is damaged, defective, or unsafe. Contact us promptly with clear evidence of the issue.

20. Non-Returnable and Non-Refundable Circumstances

Except where required by law, we do not accept returns or issue refunds for:

  • Change-of-mind purchases;

  • Customer ordering errors;

  • Incorrect variations selected by the customer;

  • Used or washed products;

  • Products exposed to food;

  • Products damaged after delivery;

  • Products damaged by misuse or improper care;

  • Products modified, repaired, or altered after delivery;

  • Normal wear and tear;

  • Minor cosmetic or packaging imperfections;

  • Slight color differences caused by lighting, photography, screen settings, or manufacturing batches;

  • Minor measurement variations within reasonable manufacturing tolerances;

  • Products without required components or packaging;

  • Unauthorized returns;

  • Refused or unclaimed shipments;

  • Packages affected by an incorrect or incomplete address;

  • Packages correctly marked and confirmed as delivered;

  • Delivery delays within the carrier’s investigation period;

  • Clearance or final-sale products identified as such before purchase;

  • Gift cards, if offered; or

  • Any product excluded from return under applicable health, hygiene, safety, or consumer laws.

21. Product Images, Colors, and Measurements

We make reasonable efforts to present product information accurately.

However:

  • Screen settings may affect how colors appear;

  • Lighting and photography may affect appearance;

  • Packaging may change;

  • Manufacturers may make minor non-material design changes;

  • Dimensions may vary slightly because of measurement methods; and

  • Products may contain minor manufacturing variations.

Minor differences that do not materially alter the product’s identity or intended function do not ordinarily qualify as defects.

If a product is materially different from the description or specifications provided at the time of purchase, contact us with clear supporting evidence.

22. Available Remedies

After reviewing an eligible claim, Salted Logic may provide one of the following remedies, subject to applicable law:

  • Replacement of the affected product;

  • Reshipment of a missing or lost product;

  • Replacement of a missing component;

  • Partial refund;

  • Full refund for the affected item;

  • Store credit, but only where accepted by the customer;

  • Cancellation of an unavailable item; or

  • Another reasonable resolution.

The appropriate remedy will depend on:

  • The nature of the issue;

  • The evidence supplied;

  • Product availability;

  • Shipping records;

  • The cost and practicality of repair or replacement;

  • The fulfillment partner’s investigation; and

  • Applicable consumer law.

Only one remedy will ordinarily be provided for the same issue. For example, a customer cannot receive both a replacement and a full refund for the same affected item unless required by law or expressly approved by Salted Logic.

23. Partial Refunds

A partial refund may be offered when:

  • Only part of a multi-item order is affected;

  • A minor issue does not prevent reasonable use of the product;

  • A component can be replaced separately;

  • The customer accepts the product despite a verified minor defect; or

  • A partial refund is otherwise an appropriate and lawful resolution.

We will not issue a partial refund without notifying the customer.

24. Refund Method

Approved refunds will be issued to the original payment method used for the purchase.

We generally cannot:

  • Refund a different card;

  • Transfer the refund to another bank account;

  • Issue cash;

  • Send the refund to a different PayPal account; or

  • Divide the refund among alternative payment methods.

If the original payment method is no longer available, the applicable payment provider may determine how the refund is handled.

25. Refund Processing Time

After a refund has been approved, Salted Logic will ordinarily submit it to the original payment provider within three to five business days.

After we submit the refund, your bank, card issuer, PayPal, Shopify Payments, or other payment provider may require additional time to post the funds.

Refunds commonly take approximately five to ten business days to appear, although the actual period depends on the payment provider and is outside Salted Logic’s direct control.

If more than ten business days have passed since you received confirmation that your refund was processed, contact your bank or payment provider first. You may then contact us at support@saltedlogic.store if further confirmation is required.

26. Discounts, Promotions, and Bundles

Refunds for discounted items are based on the actual amount paid after discounts.

If a discount depended on purchasing multiple products and part of the order is refunded, the refund may be recalculated to reflect the remaining products’ eligibility for the promotion, where permitted by law.

Free gifts and promotional products do not have a cash refund value.

If a qualifying return affects a bundle, we may require the complete bundle to be returned or deduct the value of any retained product from the eligible refund, where permitted.

27. Chargebacks and Payment Disputes

We encourage customers to contact us before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.

If a chargeback or payment dispute is opened:

  • We may pause a separate refund while the payment provider reviews the dispute;

  • We may provide the payment provider with relevant order records;

  • We may provide tracking and delivery confirmation;

  • We may provide customer communications;

  • We may provide this policy and product information; and

  • We may provide evidence relating to fulfillment or delivery.

This is intended to prevent duplicate reimbursement and to allow the payment provider to complete its investigation.

Nothing in this section prevents a customer from exercising a lawful right to dispute a transaction.

28. Fraudulent or Abusive Claims

Salted Logic may reject or investigate claims involving suspected:

  • Fraud;

  • Altered photographs;

  • Misrepresentation;

  • Repeated or excessive claims;

  • False non-delivery reports;

  • Deliberate product damage;

  • Chargeback abuse;

  • Use of multiple identities or accounts; or

  • Attempts to obtain both a refund and replacement improperly.

We may request additional information reasonably necessary to verify a claim.

Where appropriate, suspected fraudulent activity may be reported to the relevant payment provider, carrier, platform, or lawful authority.

29. Third-Party Fulfillment

Salted Logic may use third-party suppliers, warehouses, fulfillment providers, and shipping carriers to process and deliver orders.

Customers must contact Salted Logic regarding order issues. Customers should not independently contact or send returns to a supplier or warehouse unless directed by us.

Our use of a third-party fulfillment provider does not create a direct sales contract between the customer and that provider.

Salted Logic will coordinate qualifying claims with its fulfillment and shipping partners, but the customer’s rights and obligations remain governed by this policy and applicable law.

30. Policy Abuse and Repeated Claims

We reserve the right, where permitted by law, to limit future purchases, suspend accounts, or refuse service when we reasonably determine that a customer has repeatedly abused our return, refund, replacement, or chargeback processes.

This does not affect remedies that are legally required for an existing valid purchase.

31. Applicable Consumer Rights

This policy is intended primarily for customers purchasing from the United States.

Consumer rights may vary by state and jurisdiction. Certain rights relating to defective, unsafe, misdescribed, or non-conforming products may apply regardless of this policy.

Nothing in this Return and Refund Policy excludes, limits, or waives a right or remedy that cannot legally be excluded, limited, or waived.

Where this policy conflicts with a mandatory provision of applicable law, the mandatory legal provision will control.

32. Changes to This Policy

We may update this Return and Refund Policy to reflect changes in:

  • Our business practices;

  • Product categories;

  • Fulfillment arrangements;

  • Shipping providers;

  • Shopify features;

  • Applicable laws; or

  • Operational requirements.

The revised policy will be published on our website with an updated “Last updated” date.

The policy in effect at the time of purchase will ordinarily apply to that order, except where a later change is required by law.

33. How to Submit a Claim

To request a review, email:

support@saltedlogic.store

Use the subject line:

Order Issue – Order #[your order number]

Include:

  • Your full name;

  • Your order number;

  • The email address used to place the order;

  • A clear explanation of the issue;

  • The date the package was delivered;

  • Clear photographs or videos;

  • Photographs of the packaging and shipping label; and

  • Any relevant carrier communication.

Incomplete submissions may delay the review.

We aim to acknowledge customer-support requests within one to two business days. Investigations involving fulfillment providers or shipping carriers may require additional time.